FAQ - Twixmas Takeover

Before Requesting Tickets

What is the eligibility criteria to request tickets?

As a non-profit organisation supporting the autistic community within the North of England and the Midlands, those wishing to request tickets MUST currently reside within the North of England or the Midlands, and at least one member of your group MUST have either an autism diagnosis or be on the autism pathway. 

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Does the person with the autism diagnosis have to attend the event with us?

Yes, when requesting tickets, the person whose diagnosis that you have uploaded must be attending the event also. 

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What will I need to request tickets?

When requesting tickets you MUST upload either a autism diagnosis letter OR a referral letter stating that the recipient is on the pathway. 

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What proof do you accept?

• Diagnosis documents either NHS or private.

• A dated referral letter stating that the recipient is on the pathway.

• Appointment letter that states recipient has an autism diagnosis. 

• A letter from your doctor stating that the recipient has an autism diagnosis. 

• EHCP's where it states that the recipient has an autism diagnosis. 

 

What we do NOT accept as proof?

• DWP letters.

• Screenshots from the NHS app.

• Blue Badges.

• Cinema/Access cards.

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Are the tickets available on a first come, first serve basis?

Yes, as long as you meet the eligibility criteria and have uploaded the correct proof.​

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We have multiple children with an autism diagnosis/on the pathway. Can we request tickets using each child’s evidence?

No, we ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. No, we kindly ask that you only request tickets using evidence for one individual (one request per household.)

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We understand the importance of accessibility and inclusion for individuals and families with children on the autism spectrum. Our events are designed to provide a welcoming and supportive environment for individuals and their families. However, due to the hight demand for tickets and limited availability, we must implement certain restrictions to ensure fairness and accommodate as many individuals and families as possible. 

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By requesting tickets using evidence for one individual per household, we can better distribute our resources and offer the opportunity for a wider range of families to attend our events. This approach allows us to maintain the quality of our support and uphold our commitment to supporting the autistic community. 

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Can we request tickets for siblings as well?

Yes. We ask that you only request tickets for immediate family i.e. parents/carers and siblings. To ensure more families can benefit from the event. 

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Do I need to buy a ticket for my baby who is less than 1 year old?

Yes. Every person that will be attending the event requires to purchase a ticket regardless of age.

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Do carers need to buy a ticket?

Yes. Every person that will be attending the event requires to purchase a ticket.

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Information Regarding Our Event

Will the ride access passes be available?

No. As our event will have a lower capacity of guests compared to a standard operating day. Queues for the rides will be minimal.

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Can I book hotel accommodation as well as park entry tickets?

Unfortunately, hotels will not be available during the Twixmas event. However, you can book a room directly through Gulliver's World website.

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I’ve booked tickets to your upcoming event, but I haven’t heard anything back?

Don’t worry, once you have made payment our bookings team will send you a confirmation email, then closer to the event our bookings team will be back in touch via email to send you all of the relevant information you will need for the event. Be sure to check your junk folder as sometimes our emails get lost in there.

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What can we expect at a Twixmas event?

As well as being able to enjoy the theme park at a much lower capacity, taking full advantage of the rides, we will also be operating a North Pole Express experience (to ensure that this experience remains autism friendly, we will be providing families with time slots.)

After the North Pole Express you will be able to walk through the magical Winter Wonderland. All children attending will be provided with a small gift. 

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Is a meal included within my Twixmas ticket?

Unfortunately not, unlike Gulliver's Twixmas event in which they offer a variety of ticket packages, all of our tickets are a standard ticket which will gain you access to the park and for each child to receive a small gift.

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Will all rides be operating as normal?

Unfortunately, due to the cold weather, the Safari Kingdom, Gears sections and Apache Falls will be closed, due to this we will be reducing the capacity of how many guests can attend our Twixmas event. 

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What time does the event start?

You will be able to enter Gulliver's from 10am, allowing guests with allocated train times to access the station and for guests to enjoy entertainment within the holding area. The gates to the theme park open officially at 10.30am.

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Do we have to arrive at 10am?

No! Our event will be running from 10am, you can arrive at whatever time suits you, just remember to have your tickets! 

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Can I bring my dog?

Sorry, no dogs allowed on site other than registered assistance dogs.

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Is the attraction wheelchair and pushchair friendly?

Yes, the whole route is on firm ground and mostly flat with some very slight inclines, Accessible toilets are available along the route. To view details of each rides safety restriction please see the ride information pages of the Gulliver's Warrington theme park official website. Rides - Gulliver's World Resort | Warrington (gulliversworldresort.co.uk)

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Will there be a photographer at the event, and how can I access the photos?Yes, we will have a photographer at our event. The photographs taken will be free of charge and will be available on our Facebook page approximately a week after the event. If you prefer not to have your photo taken, please let Harley know, and we will ensure your wishes are respected.

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Will you be offering transport to and from the event?

As with all of our events, we do not offer transport, everyone attending is expected to make their own way to and from the event.

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Am I able to get a refund or transfer my tickets?

Unfortunately, tickets are non-refundable and non-transferable. If you are unable to attend but would like to gift your tickets to another family, please get in touch with our bookings team who will be able to allocate your tickets to another family on our waiting list.