FAQ - BeWILDerwood

Before Requesting Tickets

Who is eligible to request tickets?
Tickets are available to families living in the North of England or the Midlands. At least one member of your group must have an autism diagnosis or be on the autism pathway.

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Does the person with the autism diagnosis need to attend?
Yes, the person whose diagnosis you provide must attend the event with your group.

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What documents do I need to request tickets?
You must upload one of the following:

• Autism diagnosis letter (NHS or private)

• Referral letter confirming the recipient is on the autism pathway

• Appointment letter confirming autism diagnosis

• Doctor’s letter confirming autism diagnosis

• EHCP stating autism diagnosis

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What documents are not accepted as proof?
We cannot accept:

• DWP letters

• NHS app screenshots

• Blue Badges

• Cinema/Access cards

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Are tickets first-come, first-serve?
Yes, provided you meet the eligibility criteria and upload the correct proof.

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Can I request tickets using multiple children’s evidence?
No. We ask you to request tickets for immediate family members (parents/carers and siblings) using evidence for one individual only. This helps us support more families.

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Can siblings attend the event?
Yes, you can request tickets for siblings, but only for your immediate family.

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Do I need a ticket for my baby under 1 year old?
Yes, all attendees require a ticket, regardless of age.

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Do carers need a ticket?
Yes, everyone attending the event needs a ticket.

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Information Regarding Our Event

We have never been to your event before do we all stay together?

No, we exclusively hire the whole venue for our community to enjoy, you will be able to enjoy the day as you would if you were to visit on a standard day.

 

​What to expect at BeWILDerwood?

BeWILDerwood is a huge woodland full of family fun, imagination, and outdoor adventure!

Based on the magical and enchanting books by author and creator Tom Blofeld, a day at BeWILDerwood means endless hours spent together, exploring our wonky world of treehouses, whizzing down super slides, swinging together on giant swings and zipping along extra-long zip wires, as well as joining in with our storytelling and creative crafts amongst other things!

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Where can I find a map of BeWILDerwood?

Please click here to view a map of BeWILDerwood.

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Is the attraction wheelchair and pushchair friendly?

Every effort has been made to allow reasonable access to the park. Given the natural woodland setting (and the typical British weather!) in some areas the pathways can become a little muddy, which may be a little tricky but not totally inaccessible.

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Is there any food outlets available?

You can eat, drink and be jolly at the Munch Bar and Cosy Cabin, sensibly placed at each end of the woods so you won’t be too far from a snack. Or alternatively, you are more than welcome to bring along your own snacks or a picnic. 

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Do I need to arrive at 10:00 AM?
No, you can arrive any time after 10:00 AM—just remember to bring your tickets!

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I haven’t received a confirmation email after booking—what should I do?
After payment, our bookings team will send a confirmation email. Closer to the event, you’ll receive an email with all the details. Check your junk/spam folder if you haven’t received anything.

 

Can I bring my dog?
Only registered assistance dogs are allowed on-site.

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Will there be a photographer at the event?
Yes, a photographer will be present. Photos will be free and available on our Facebook page about a week after the event. If you prefer not to be photographed, please inform Harley.

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Do you provide transport?
No, attendees must arrange their own transport to and from the event.

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Can I get a refund or transfer my tickets?
Tickets are non-refundable and non-transferable. If you can’t attend, contact our bookings team to gift your tickets to another family on our waiting list.